GENERAL TERMS AND CONDITIONS (GTC)
Effective: 17.02.2026.
Please read these GTC carefully before finalizing your order!

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1. Preamble
If you have any questions regarding these GTC, the use of the website, the individual products, or the purchasing process, please contact us at the following contact details.

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2. Imprint / Service Provider details

Name: Szluka-Fazekas Anna Viktória E.V.
Registered office: 8100 Várpalota, Polyán utca 18.
Tax number: 59323853-1-39
Representative: Szluka-Fazekas Anna Viktória
Phone number: +36 20 383 2175
E-mail: annartcandle@gmail.com
Website: https://annartcandle.hu/
Bank account number: 107000937370871151100005
IBAN: HU06107000937370871151100005

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3. Definitions (briefly)
Service Provider / Seller: the operator of the webshop.
Customer / Buyer: the person placing an order on the website.
Consumer: a natural person acting outside their profession, independent occupation, or business activity.
Goods: the product displayed and available for purchase on the website.
Contract: the sales contract concluded between the Service Provider and the Buyer.

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4. Scope and acceptance of the GTC
These GTC apply to orders placed on the https://annartcandle.hu website.
By finalizing the order, the Buyer declares that they accept the GTC.

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5. Language and form of the contract
The language of the contract is Hungarian.
The contract is not considered to be in writing.

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6. Essential characteristics of the products
The characteristics of the products can be found on the product page.

The products are handmade, so minor variations in appearance may occur.
The perception of scents is subjective and therefore cannot be a basis for complaint.

The indicated effects are for informational purposes only; the products are not intended for medicinal use.

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7. Prices
Prices are shown in Hungarian Forint (HUF) by default.

For customers within the European Union, prices may also be displayed in Euros (EUR).

The Service Provider is exempt from VAT, therefore prices do not include VAT.

Prices are for informational purposes only.

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8. Incorrect price
In case of an incorrect price, the Service Provider is entitled to cancel the order or offer the purchase at the correct price.

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9. Copyright
The content of the website is protected by copyright.

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10. Purchasing process
Purchases are made without registration.

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11. Data entry errors
The Buyer is responsible for the accuracy of the provided data.

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12. Formation of the contract
The contract is formed upon successful completion of payment.

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13. Payment
Payment by credit card.

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14. Delivery
Delivery is carried out by the methods indicated in the webshop.

We also undertake delivery within the European Union.
Delivery time is 5-8 business days.

In case of damage during delivery, please document it.

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15. Fulfillment time
Preparation time can be 2-10 business days.

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16. Right of withdrawal
A 14-day right of withdrawal is provided.

The cost of return is borne by the Buyer.

Return address:

Szluka-Fazekas Anna

8000 Székesfehérvár, Zsurló utca 2.

The Service Provider will refund the price of the product and the basic shipping fee if the entire order is returned.

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17. Warranty
According to current legislation.

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18. Complaint handling
info@annartcandle.hu

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19. Enforcement of rights
The Buyer may turn to a conciliation body.

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20. Online Dispute Resolution (ODR)
https://webgate.ec.europa.eu/odr

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21. Digital products (E-book)
Digital products are protected by copyright.
The right of withdrawal ceases upon download.

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22. Final provisions
These GTC are governed by Hungarian law.